Frequently Asked Questions

Site area: ground paste, knife flag, game coin, coin box, coin basket, coin bag, advertising water sign, exchange area notice, special cart, work clothes, gift bag, doll label card, electrical tool box, exchange area points label rack and label paper, machine code, currency, play instructions, audio and microphone, battery.

Office supplies: such as computers, printers, A4 paper, doll guns and glue needles, black pens, big head pens, and staplers.

Daily necessities: such as scissors, gift hooks, size of transparent glue, sanitary towels, mop, bucket, dustpan, large trash can, garbage bags, sewing bag, key ring, rubber band, and so on.

Staff training content: gift place and display, cargo process, patrol process encountered some problems how to deal with, the cashier push package some words and skills, the daily maintenance and methods, extend the service life of the machine, how to guide field service, and some of the activities in the store, including soliciting customers and so on.

The display of gifts: Put the same color, type, and height of gifts together to ensure a strong visual effect and clear theme publicity according to the promotion of the theme to strengthen the effect.

The key points of the display are: the right time, the right gifts, the right price, the right quantity, and the right location.

Gifts suitable for the exchange area: boutique products, bags, toys, handmade products, blind boxes, currently popular products, as well as medium and extra-large dolls.

The starting target of our exchange proportion can not be too high, you can plan a doll can be exchanged. The proportion of the exchange is generally set between 1.5 times and2 times. It depend on the cost performance of the gift.

If we pull the start aim too high, the exchange rate will drop.

In addition, we can choose some individual gifts every month to do the exchange promotion activities.

The machine code table should be copied every night to check whether the shipment probability is normal. Input the spreadsheet to calculate the cost and profit, and  if the report has any problems for the first time,.

If the shipment of other machines is not normal, we should deal with it in time on the same day so as to control the shipment cost and ensure profit.

First of all, bring the gifts and dolls back to the store to ensure the quantity is correct, and then input them into the general warehouse.

Warehouse process: When the machine should be shipped from the warehouse, the warehouse personnel will update the quantity on the same day.

Recycled dolls: The recycled dolls on the same day are retrieved by the  colleagues the next day.

Inventory: it is required to check all the gifts and dolls on the machine every Monday to check the machine shipment error. At the end of each month, take stock of the whole inventory and check the quantity of the total warehouse table.

There are some different prices for the claw machine on the market. But claw machines and gift machines are easy to use and have a lower price than other game machines. Our prices are 15% lower than the market price and depend on the quantity you need. The more pieces you need, the cheaper the price you will get.

We offer free consulting service, free design service, customization service, and after-sale service. 

First, you can send your inquiry to our company. Second, our staff will contact you later. Third, tell us the products you are looking for and how many pieces you want, and if you need custom, send us the detailed information. First, pay the deposit, and we will produce the products. Finally, pay for the rest of the parts, and we will delivery.  

First, if you have a freight forwarder in China, offer us the details. We offer EXW, CIF, DDP, DDU, etc. by sea or air. 

We offer an 18-month warranty and the concept of lifelong maintenance. 

You can customize the light color, logo and sticker of the machine. The size of the machine is fixed. 

Our price is competitive and cost-efficient in the same level products in the market. One-stop service we can provide you from consulting to after-sales. We produced good-quality products, and we hope to build a long-term relationship with our customers. We offer better service to our VIP consumers. 

If you decide to open a claw machine store in your place, we will offer you the whole-store design freely. We can output the professional-effect drawing in a short time.

In the existing market, the price of the same-level products is higher than ours. If you find lower-priced products, you should think about the quality and brand of the products.

A lower price is one of the advantages of our products; it is the result of our selling point and promotion strategy. First is our scale advantage: self-build supply chains to cut down on total costs. Second, our company operates in a healthy and reasonable manner without any on-performing assets. Operating efficiency can be maximized. Last, our business insists on the road of cost-performance; if you really plan to cooperate with us, the price is flexible.

We can assure you that our products are of high quality. If the quality is not guaranteed, how could we attract returning customers? What we need is not short-term business but rather long-term cooperation.

There is no one to ask any questions, but if the inner program has something wrong because of overuse, we will analyse where it is wrong very carefully. If that is indeed our quality`s problem, please don`t worry. We will compensate for the contact, and our team still serve for you with sincerity.

We can say that our products are the most cost-efficient at the same level and the best at the same price. Why? Because our promotion strategy is mid-range products with a low price. 

Due to the high demand of our products, every custom service will respond to more than dozens to hundreds of customers at one time, so there will be late response. Thank you for your understanding and patience.

Our brand is named YPFuns.  Our products are produced in Panyu, Guangzhou, China.

Claw machines are designed to be fun and challenging, not to give prizes away every time. However, there are some strategies that can increase your chances of winning:

• Pick your target wisely: Look for prizes that are light, not awkwardly shaped, and are positioned near the front or edge of the machine, where the claw can easily grab them. Avoid prizes that are stuck under or behind others.

• Observe the claw's strength: Watch a few practice rounds to see how strongly the claw grips and how it moves. Some claws are weak and may not be able to lift heavier prizes.

• Master the claw movement: Many claw machines have a delayed movement, so you may need to time your button presses carefully. There are also claw machines with a joystick control, which allows for more precise movement.

• Try the "double tap" technique: This involves quickly pressing the claw button twice to make the claw close slightly before grabbing the prize. This can be helpful for lightweight prizes, but be careful not to overdo it, or the claw may not close at all.

• Look for rigged machines: Some claw machines may loosen their grip after a certain number of tries. If you see this happening, it's best to move on to another machine.

• Know when to walk away: Claw machines are a game of chance and skill. Set a budget for yourself and stick to it. Don't get discouraged if you don't win right away.

Remember, even with these tips, winning at a claw machine every time isn't guaranteed. But by following these strategies, you can increase your chances of walking away with a prize.

We support customization for free.

1. We are a source factory with a mature supplier chain and a good production schedule. The price is more competitive in market .

2. We support OEM/ODM, promoting your own brand.

3. We support product-free design within 2 working days.

1. Custom claw machines

1. LOGO printing.
2. Various cabinet colors and appearances.
3. Size/players.

Custom claw shop
1. 2D floor design within 48 working hours.

2. 3D rendering design within 72 working hours.

We assemble everything well before delivery; there is no need for any installation. That means when customers receive the goods, they just follow our attached user manual, plug in the power, and then can play.

24 Hours Online and After-sales Service.
When problem happen, our service team will help you to check what's the reason exactly step by step, if that's the software problem, we would remote and solve it with customers by Team Viewer, if that's the spare parts problem, we will send the replaceable part to customers by DHL or other fast parcels and teach customers how to replace it. 
We're offering 18 months super warranty, please check details below:

1. The warranty period is 18 months, PROMISE.
2. During the warranty period, if parts are damaged and need to be repaired (artificial damages and easy-broken part are not included), customer no need to send back first and wait after repairing, instead, we will send the replaceable part to customer by DHL or other fast parcels, no need to wait and save time, FAST.
3. Both spare parts and parcel freight to customer side are free, BOTH FREE.
4. We provide maintenance for whole life!

As normal, 1–10 sets for different items; please contact us for more information.

we will finish the goods in 7 days after receiving deposit.

About payment 
We can provide bank letters of credit, and transactions will be protected by international law.

We accept payments by T/T (bank transfer), Western Union and L/C.

Goods could be shipped by sea or by air, and we provide shipment service, CIF (to destination port) and DDP (to door) service.

Please show us what the problem was, and then our professional technicians will provide you with a solution in 24 hours. According to the game machines we sold, we gave away a small accessory kit for free.If you need to replace the main part, we only charge the cost friendly. Doing Win-Win business happily is the aim of YPFuns .

Product features, such as game machine cabinet, claw crane size, company logo, color, etc., are welcome.

Product parameters, such as coins, coin collectors, voltage, plug, etc., are welcome.

at least 3 years. Normally, it takes you only 2 to 3 months to earn the money back.